Integrations - Callrail Inbound Webhooks
  • 12 Mar 2021
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Integrations - Callrail Inbound Webhooks

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Article Summary


1. Inbound Webhooks
This webhook is the one used for integrating a Callrail account and is placed in the Post-Call and Text Message Received field in Callrail Webhooks. It triggers upon the tracking number, receiving a text message or the completion of a call, regardless if it's answered, abandoned, or a voicemail was left - which ultimately creates an opportunity in your Market Space.


2. Inbound Webhooks (Callrail's Pre-Call)

Meant to be placed in the Pre-Call section in Callrail webhooks, it will trigger instantly once a call is received by an integrated tracking number. This will also create an opportunity in your Market Space, based only on the caller's number, the tracking number called, and the caller's location.


3. Inbound Webhooks (Callrail's Outbound Post-Call)

Place this webhook in the Outbound Post-Call section, this will automatically post outbound call logs into the existing opportunity if an integrated tracking number is used to call the opportunity's phone number.


4. Inbound Webhooks (Callrail's Text Message Sent)
Place this webhook in the field shown below in callrail webhooks and every message sent from the lead center will update an opportunity in IF3 that contains the contact's phone number.


5. Outbound Webhooks
You can place a webhook here where IF3 can post data payloads every time an update to the status is done on an opportunity.




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