Integrations - Callrail
  • 10 Nov 2022
  • 3 Minutes to read
  • Contributors
  • Comment
  • Dark
    Light

Integrations - Callrail

  • Comment
  • Dark
    Light

In this article, you will be guided how you can perform a CallRail to IF3 integration for Calls and Texts to be itemized as Opportunities in your Market Space. The method of integrating CallRail is via webhooks.

A webhook is a special type of URL that has the capability of receiving data from third party applications. It is required for that application to have the ability of sending such for it to be able to do integrations via webhooks.

Haven't created a campaign yet?

We can help you by referring you to these articles;
Create a Campaign in IF3 first, then access the Campaign Settings to add the tracking number of your campaign.


Locate InvestorFuse Webhooks

  1. Select a team in InvestorFuse
  2. Click the cogwheel icon
  3. Select Team Settings in the menu
  4. Go to Webhooks


Add Webhooks to Callrail

  1. Log in to your Callrail account
  2. Go to Settings in the left menu. If you have multiple Companies in CallRail, select the one that you want to integrate into InvestorFuse.
  3. Click Integrations at the top of the page
  4. Find the Webhooks integration
  5. Copy the following InvestorFuse Webhooks into their respective fields in CallRail
    1. Inbound Webhooks (Callrail Inbound Post-Call and Callrail Inbound Text Message) = Post-Call & Text Message Received
    2. Inbound Webhooks (Callrail Inbound Pre-Call) = Pre-Call
    3. Inbound Webhooks (Callrail Outbound Post-Call) = Outbound Post-Call
    4. Inbound Webhooks (Callrail Outbound Texts) = Text Message Sent
  6. Click the Update button at the bottom to save



Click-to-Call Extension

We built a Chrome extension that allows you to do Click-to-Call using CallRail directly from InvestorFuse. You simply have to install the extension into your Chrome browser for this to work. Please note that the extension only works with Chrome browsers.

IMPORTANT NOTE
You need to have a Lead Center plan in CallRail for the click-to-call extension to work. Click here to see CallRail's Lead Center plans and pricing.


Install InvestorFuse Chrome Extension

Outbound Call Recordings

Enable the Call Recording for All Outbound Calls setting in CallRail to automatically record the outbound calls and save them in InvestorFuse.

  1. Search for InvestorFuse Chrome Extension on Google or click here
  2. Click Add to Chrome to install the extension on your browser
  3. The extension should appear on the toolbar
    • If you cannot see the extension:
      1. Click 🧩 the puzzle piece icon
      2. Look for the InvestorFuse extension
      3. Click 📌 the Pin icon to pin it to the toolbar


The extension is installed correctly if the InvestorFuse extension logo appears next to any phone number in IF3. If you don't see the extension logo after installing it, restart your Chrome browser.

Setting up the Extension

  1. Sign in to your CallRail account
  2. Look for the number that you are going to be calling from
  3. Click the InvestorFuse extension on the toolbar
  4. In the Company field, enter the CallRail Company Name where the tracking number you are going to be calling from is located.
    1. Ensure that the Company Name you enter in the extension is EXACTLY the same in CallRail
  5. In the Call From field, enter the tracking number that you are going to be dialing from
  6. Refresh IF3 and you are done



Use the InvestorFuse Extension

Once you have the extension set up, you can start using it to call sellers within InvestorFuse through CallRail.

  1. Open the Opportunity with the seller you want to call
  2. Click the InvestorFuse extension icon next to the seller's phone number
  3. CallRail will open in a new tab and automatically call the number


If the webhook was added properly, the outbound calls will be logged into the Activity and Communication log and will leave the link to the recording of the call.

If CallRail doesn't automatically dial the phone number when you click on it, ensure that the company name and tracking number in your extension are exactly the same in CallRail.


smrtPhone/CallRail Pre-call Webhook Popup

Premium and Pro feature
smrtPhone/CallRail Pre-call Webhook Popup is only available to Premium and Pro plans. If you have the Essential plan and would like to upgrade, please contact Support or email billing@investorfuse.com.

After integrating smrtPhone, a popup will appear at the bottom-right corner of the screen when a call is received by one of the integrated tracking numbers. It will notify you that a call is in progress and will have a link to the Opportunity allowing you to quickly jump to it and view/update notes as you talk to the seller.



Was this article helpful?